How do I switch review apps on Wix without losing reviews?

Export reviews from the old app (usually CSV), install the new app, map each review to the correct Wix product, moderate, place widgets, confirm requests, then uninstall the old app.

Can Proofy import a generic CSV from another reviews tool?

Yes when the file matches expected review columns and you map to Wix products. Marketplace-specific paths also exist for Etsy, AliExpress, and Amazon via extension.

Should I uninstall Fera before importing to Proofy?

No. Export and verify the import first. Remove the old widgets only after the new ones show correct history.

Will Google reviews come across?

Not into Proofy. For Google Business display on a service page, use a Google reviews embed. and Proofy for product pages.

Where is the Etsy-specific guide?

See import Etsy reviews to Wix. This page covers app-to-app switching.

Will switching review apps cause any downtime on my product pages?

Not if you follow the export-then-import-then-verify-then-cutover order. The old widgets should stay live until the new app's import is confirmed correct, so the product page never shows zero reviews. Rushing that order is what actually causes a visible gap.

Switch Review Apps on Wix (Keep Reviews)

To switch review apps on Wix without losing reviews, export first, import second, cut widgets third, uninstall last. Never delete the old app while it is still the only copy of your history.

Proofy Reviews (free, 4.3 from 5 reviews) accepts generic CSV plus marketplace paths. Ask Ichonic before a messy mid-season cutover.

Best fit

Uninstalling before export is how review history becomes a support ticket.

The short verdict

Export CSV (or marketplace file) from the current app
Install Proofy and map products
Import → moderate → publish
Place rating + reviews list widgets
Turn on requests → remove old widgets → uninstall old app

Cutover order

Tip

History first. Display second. Cancellation last.

Export from the old app

If the old app's export tool is limited or broken, do not assume the history is unrecoverable. Some vendors will provide a manual export on request through support, even if it is not a self-serve button in the dashboard. It is worth one support ticket before writing off months or years of review history as a total loss.

Use the vendor's export tool. Keep product identifiers if present. Note photo/video limitations. some exports are text-only. Store a backup file outside the old dashboard.

Import into Proofy

Proofy Reviews. Ichonic · Wix App Market (Free)

Best for: CSV and marketplace review imports on Wix

Marketplace detail: import Etsy reviews to Wix (includes AliExpress and Amazon notes). Competitor context: Fera vs Kudobuzz vs Proofy.

Pros

Generic CSV mapping
Etsy / AliExpress / Amazon extension
Moderate before publish

Watch outs

No Google Business import
Bad mapping orphans reviews

Map every source product to the correct Wix product ID
Spot-check dates, ratings, and author names
Moderate junk before it goes public

Widgets and requests

Install product detail rating and product all reviews first. Re-enable automated requests with fulfillment timing. when to send review request emails. Widget list: customer reviews widget Wix.

Migration mistakes

Two review apps showing duplicate widgets
Importing onto the wrong SKU
Publishing unmoderated dumps
Cancelling the old subscription before export succeeds

How much downtime to expect

Done in the right order. export, import, verify, then cut widgets. a switch should not create any visible downtime on the product page at all, since the old widgets stay live until the new ones are confirmed working. The risk is not downtime, it is rushing the order and removing the old app's widgets before the new import is verified, which briefly leaves the product page with no reviews showing at all.

How to Switch Review Apps on Wix Without Losing Reviews